Deal Tree Health Centre

Written by a patient

My wife and I have been patients at this surgery for many years. It is now very difficult to get an appointment with your Dr. of choice - recently I was seen by Dr. Jeganathan who could not spot the cause of my pain and diagnosed a fungal problem. I could only make an appointment with my Dr by waiting a month although as an emergency you can sometimes get one same day but it usually turns out to be a nurse-practitioner. Having a now severe problem not properly diagnosed -recently I complained about this and got a telling off from someone in the NHS but my Dr. was advised and when I visited expecting to see the nurse he called me in and said I had a source of infection which turned out to be a flair up from Psoriasis on my ankle and was treated with an antibiotic and started a course of dressings with the nurse. They decided my amlodipine treatment was making the situation worse because it made m,y ankles swell and I was passed to the nurse-practitioner who changed it to lissinoprene? to which I proved allergic and which made me ill and gave me a cough for weeks afterwards. So I stopped taking it and kept my appointment made a month before with my own Dr. who said my blood pressure had rocketed and started me on water tablets. My blood pressure is still in the 170s but I now have a referral to Brentwood Community Hospital for continuing treatment of my very painful ankle but there appears to be a waiting list. Meanwhile the nurses are changing my dressings once or twice a week. I have a serious problem that I am official carer to my disabled wife and am having an awful time coping and frightened of having a stroke or heart attack. I have asked who cares for a carer and the answer as on previous occasions when I have ended up in hospital with diverticulitis and a twisted bowel - is no-one and my wife is left high and dry and I lie in bed and worry.

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Written by a patient

Extremely unhelpful and rude receptionists who wouldn't offer me any advice even though the surgery was completely empty. Very disappointing seeing as I have been with them for over 20 years. Had no urgency even though they were made aware it was an emergency. After being told I was wrong, they left me in tears and told me that I was unable to be seen for a couple of hours.

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Written by a patient

Excellent caring service. I was offered a blood test the same day, doctor checked the result the next morning and then called me to explain everything was fine.

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